Chipotle

The digital engine behind Chipotle catering

Project Overview

Chipotle Mexican Grill, leaders in Mexican fast casual and pioneers of Food With Integrity, has a cult following that has expanded well beyond its individual mealtime format. Chipotle tapped Olo’s Switchboard solution to streamline catering management for business meetings, events, and parties. Call center agents for 1-800-CHIPOTLE are able to better serve customers and manage orders through a behind-the-scenes digital catering solution.


Background

Chipotle offers a menu of catering options for meetings and parties. The brand needed a streamlined and simple solution to assist call center staff with managing catering orders. The solution needed to manage capacity and item availability on-the-fly in order to guide customers to the best available options.

Results

Guests calling 1-800-CHIPOTLE are served by consultative reps with menu and store information at their fingertips through the Switchboard interface. Switchboard allows the reps to access saved order history - even if a call drops or if there are order changes, customer info is saved on file. Reps can email quotes to customers, who can call back and complete their order with existing saved info on file.

Sound delicious?
Just dial 1-800-CHIPOTLE

Wingstop

16% of sales and growing

Learn more
Next Delivery