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In Q1 2024, Olo rolled out 13 major product enhancements across Order, Pay, and Engage to help restaurant operators unlock new revenue streams and create more seamless, convenient guest experiences.
Keep scrolling for a deep dive into our three most significant enhancements—how they work, why they matter, and who benefits.
Head to the Spring Release page for the complete list of new features and to watch Olo’s product experts unveil them onstage at Beyond4. You’ll also learn about the general availability of card-present payments via kiosk, plus how OrderReady AI—one of our Summer 2023 product enhancements—has positively impacted P.F. Chang’s.
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Smart cross-sells
What it is: Dynamic, personalized menu suggestions for guests powered by AI
How it works: Smart cross-sells leverage machine learning to provide personalized menu suggestions directly in the guest’s cart.
Why it matters: By intelligently recommending items based on contextual factors such as order history, location menu, and current cart contents, smart cross-sells eliminate the struggle of navigating extensive menus, increase guest engagement, and lead to higher average transactions.
How restaurants benefit: This new ordering feature empowers brands to increase guest engagement and average order value (AOV) by providing personalized suggestions to guests during the ordering and checkout process—with no manual implementation or upkeep.
How guests benefit: Guests receive helpful suggestions tailored to their preferences during the ordering process, which reduces the time spent navigating the menu.
Catering+ production sheets
What it is: An intuitive interface that allows brands to map ingredients and related quantities to products in the menu
How it works: Production sheets can be used by kitchens to prep for large-volume orders—or quantify the ingredients and items needed to fulfill upcoming orders for a given period.
Why it matters: Catering orders require careful planning and coordination, including pre-arranged ingredient quantities and necessary utensils, packaging, and display. Catering+ production sheets make it easier to stay organized.
How restaurants benefit: This new Catering+ feature enables kitchen and operating staff to prepare and execute catering orders efficiently.
How guests benefit: Guests can rest assured their catering orders will include everything they paid for.
Related: The Catering Boom: 7 Reasons Your Restaurant Can't Afford to Miss Out
Fundraiser coupons
What it is: A seamless way for restaurants to facilitate local fundraisers via online ordering
How it works: Brands can create a unique coupon code for each fundraiser and reconcile it within the Olo Dashboard.
Why it matters: Restaurants can positively impact the communities they serve by empowering local businesses to raise funds through online ordering.
How restaurants benefit: This feature saves restaurant marketers time and streamlines operations by enabling them to track and reconcile fundraiser campaigns directly within the Olo Dashboard.
How guests benefit: Businesses and other organizations can easily raise funds for charitable causes by partnering with restaurants in their community.
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Getting started
Visit our Spring Release page for a full list of product enhancements released in Q1 2024. Olo customers can reach out to their CSMs to learn more about these features and how to put them to good use.
Not using Olo yet? Contact our team to start a conversation.
