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Accelerate Restaurant Growth with Catering Download the Success Guide

Switchboard

Digitize your phone orders

Manage phone orders digitally to ensure they are accurate and fulfilled on time

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84 %
Conversion rate from phone orders
+ 26 %
Higher AOV vs web orders
43 %
Of orders placed on Switchboard are by registered/repeat orderers

Buyer's Guide

Learn why (and how) leading brands are focusing on building a restaurant tech stack that digitizes every transaction, captures more data, and grows guest lifetime value.

Switchboard

Streamline operations by enabling your staff or call center agents to quickly digitize and route phone orders to your restaurant.

Switchboard is an intuitive order management tool that ensures call-in orders arrive at your POS just as seamlessly as those placed online.

  • Create a specialized menu
  • Save guest info and order history
  • Give call-in guests priority
  • Reduce call times with digital payment

Switchboard Features

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Customize your order interface

Create a specialized restaurant menu just for Switchboard that allows agents to quickly place orders and deliver a better guest experience.

  • Agents can order exclusive items
  • Search based on multiple menu criteria
  • Change handoff mode and time if needed
  • Easily add items and update quantities

Store contact info and order history

Even if your call drops, order and guest information are saved in the cloud. Offer food and drink suggestions to guests based on their saved order history and internal product descriptions.

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Provide a better way to pay

Send guests to a payment portal via SMS so they can pre-pay for orders from their mobile devices rather than recite credit card information over the phone.

  • Reduces PCI scope for call centers
  • Guests can quickly enter payment info and tip
  • Enable guests to review order before submitting
  • Saves time and improves conversion

Case studies

Customers who use Switchboard

Olo has helped us tremendously by serving as a centralized hub for all of our digital ordering platforms. This central ordering allows our team to see trends at a systemwide level while simplifying the lift for our operators.

Lynn Girard, Senior Marketing Manager – E-Commerce & Delivery
Denny's

We had to choose a partner that would not only help us get up-to-speed with guest expectations but also help us to build toward the future. Digital sales have climbed to the highest levels ever for the organization.

Chris Andrews, VP of Information Technology
Pei Wei

Restaurant growth starts here

Digitize phone orders with Switchboard.

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