Since 1965, Kwik Trip has been focused on doing right by the communities it serves. So when the restaurant industry successfully pivoted to off-premise, Kwik Trip saw an opportunity to offer similar services to its convenience store guests.
By leveraging Olo for carryout, curbside pickup, and delivery, the brand could cater to guests that crave its assortment of dairy, kitchen, and bakery offerings but are short on time and/or would prefer not to walk inside.
One of Kwik Trip’s biggest challenges prior to Olo was managing orders from delivery service providers across multiple tablets and manually entering each third-party transaction at the register. The process was difficult to train, confusing for employees, and left a lot of room for error. To help solve those pain points, Kwik Trip first implemented Rails. Shortly thereafter, the brand launched Ordering for carryout and curbside and recently added Dispatch.
