We’ve spent the past quarter expanding our product suite and partner ecosystem so that restaurant brands can offer an elevated guest experience on- and off-premise, and never again have to settle for fragmented point solutions or siloed data. Highlights include expanded on-premise solutions that digitize in-store ordering and payment, enhanced order throttling to better manage kitchen capacity, and the launch of Olo Connect, our new partner program.
We remain dedicated to helping our customers do more with less and make every guest feel like a regular. With every guest interaction that passes through our end-to-end operating system, our customers get one step closer to having a 360-degree view of each guest, including purchase behavior, dietary restrictions, preferred payment method, favorite marketing channel, lifetime value, and more.
As Noah says, we have miles to go before we sleep. We will see you next quarter.
New features
Open Check enables guests to order at the table using their mobile device, order multiple times during their dining experience while keeping the check open, and pay from their device at their leisure.
To learn more, reach out to your CSM or Request Demo.
Pay at Table allows guests to order from their server and then tip and pay at the end of the meal from their mobile device—without having to wait for the check.
To learn more, reach out to your CSM or Request Demo.
Olo’s new capacity management feature allows restaurants to cap the number of Olo orders that can be in-progress at any given time. This enables brands to manage kitchen capacity beyond traditional methods such as orders-per-window and make-minutes-per-period.
To learn more, reach out to your CSM or Request Demo.
Olo’s new value-based, tiered partner program was designed to help brands identify the best solutions to execute on their goals and make it easier for developers to build on Olo’s platform.
Check out Olo’s 300+ partners here.
Brands can now assign their own courier staff to self-deliver large orders in Rails. This enables brands to maintain profitability and control the experience on larger orders eliminating the commission and delivery fees.
To learn more, reach out to your CSM or Request Demo.
GDP for All gives Olo Ordering customers the ability to experience GDP firsthand using their own actual data. During this tailored demo, an Olo expert will demonstrate unified guest profiles and timelines, segment creation and reporting, user targeting and marketing use cases, and more.
To learn more, reach out to your CSM or Request Demo.
To keep up with the increasingly sophisticated fraud attacks within the industry Olo Pay is adding additional signals to enhance its machine-learning fraud prevention capabilities. In addition, fraud reporting insights provide more visibility into why certain orders are getting blocked.
To learn more, reach out to your CSM or Request Demo.
This new feature enables brands to set a special price for an item, group of items, or multiple categories of items—no manual calculations or complex workarounds required. Seamlessly entice guests to place direct online orders using compelling discounts that match on-premise offerings, without having to change menu pricing for all guests.
To learn more, reach out to your CSM or Request Demo.
Managing onboarding is now more streamlined with enhanced tracking via Olo’s onboarding table and automated email notifications. Olo’s onboarding table displays real-time information so brands can be 100% confident that what they’re viewing is accurate and automated email notifications let brands know when an onboarding update has occurred.
To learn more, reach out to your CSM or Request Demo.
If there is an unanticipated surge in demand or an unfortunate kitchen malfunction, authorized users can now easily disable and re-enable online ordering with just a few taps.
To learn more, reach out to your CSM or Request Demo.
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