In 2019, WaBa Grill teamed up with Olo for online ordering to expand both its sales footprint and market reach. When the industry pivoted to off-premise in 2020, digital sales soared by 317%.
Along with the influx of online orders came a surge in fraud and chargebacks. And so, the brand enlisted the help of an anti-fraud management vendor to combat scammers and ensure legitimate transactions were authorized.
WaBa Grill quickly discovered, however, that the platform wasn’t geared toward the restaurant segment, and would require more resources and machine learning management than the team could handle.
Once Olo Pay became available, the brand jumped at the opportunity to onboard its nearly 200 locations.
