Before teaming up with Olo, Centro had a number of pain points not uncommon for fast-casual restaurants: long lines at the register, high order inaccuracy, and inefficiencies across the board.
With the hope of streamlining operations, enhancing the guest experience, and boosting staff retention across its concepts, Centro decided to optimize the dine-in experience with QR code ordering.
QR code ordering enables guests to scan a QR code at the table with their mobile device to access the restaurant’s menu, order, and pay. Guests benefit from faster service, more control over order accuracy, the ability to easily add items to their meals, and quickly pay—all from the comfort of their table. In turn, staff are freed up to greet guests, answer questions, deliver food to tables, and clean.
Since launching at Centro, QR code ordering has revolutionized the dine-in experience across its concepts with guest satisfaction, staff retention, and sales reaching never-before-seen heights.
