P.F. Chang's | Olo Case Study

P.F. Chang’s Increases Order Conversion with OrderReady AI

With 300+ locations worldwide, P.F. Chang’s works hard to manage high order volumes across multiple channels. So when Olo introduced OrderReady AI—a machine-learning-based solution that leverages historical order data to provide more accurate quote times to guests—the brand couldn’t wait to try it. Since then, the new feature of Olo’s Ordering platform has positively impacted key operational metrics at P.F. Chang’s, including increased order conversion and lead-time quote accuracy, plus reduced manual processes and courier wait time.


+20%

Lift in lead-time quote accuracy

+1.3%

increase in order conversion rate

50%

Reduction in manual lead-time extensions

P.F. Chang's | Olo Case Study

Background

For years, P.F. Chang’s relied on capacity management tools in Olo’s Ordering platform and manual processes—like extending lead times and auditing make-time minutes—to stay on top of orders across hundreds of locations.

But, given the fluctuating nature of restaurant operations and the small team at the helm, this set-up proved challenging to scale. The brand wanted to ensure that no matter the conditions, guests knew exactly when their food would be ready for pickup or delivery.

Enter OrderReady AI.

Olo’s machine-learning-based solution has enabled P.F. Chang’s to provide more accurate quote times to guests by using historical order data and recalibrating based on location-specific trends.

Since implementing OrderReady AI, the brand has seen a lift in lead-time quote accuracy, online order conversion, guest satisfaction, and team morale. Simultaneously, it has reduced manual processes and courier wait time.


Results with Olo

01 

INCREASED QUOTE ACCURACY AND ORDER CONVERSION

With OrderReady AI, P.F. Chang’s saw a +20% lift in lead-time quote accuracy. In other words, food is more likely to be ready for pickup or delivery when the restaurant says it will be. Smaller, more reliable lead-time quotes have also improved order conversion by +1.3% at locations that adopted the feature compared to those that didn’t.


02 

REDUCED MANUAL PROCESS AND WAIT TIMES

By automatically generating accurate quote times, OrderReady AI has shortened courier wait time by 3 minutes and reduced manual processes—like extending lead times and auditing make-time minutes—for P.F. Chang’s.


03 

HIGHER GUEST AND TEAM SATISFACTION

Managers no longer have to stress about inaccurate quote times disrupting operations, overwhelming kitchen staff, or upsetting guests. Additionally, faster service has improved takeout food quality, guest satisfaction, and restaurant team morale.




Accuracy is key when it comes to takeout. By giving our guests more accurate quote times, OrderReady AI has improved our operations holistically—from an admin perspective to a guest service perspective, to the systems and team members in the restaurant.

Jessica Jami, Sr. Director Operations Services and Training

P.F. Chang's


More customer success

What are you waiting for?

Transform your guest experience today.