Today almost all of our orders are transacted on self-service or digital channels, which were fast-tracked due to Olo’s existing partner integrations and ecosystem.
We want to be in the stir-fry and salad business, not the payment processing business. We’re saving a great deal on chargeback costs, plus we increased efficiency, guest satisfaction, and our authorization rate.
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Olo allowed our brand to quickly enable digital ordering and delivery. Over time, our partnership has helped to increase our top-line sales, maximize profitability, establish and maintain direct consumer relationships.
The more systems we can build into our brand, the more efficient we’ll be and the more control we’ll have over our service [and] quality... By putting the guest in control of their experience with QR code ordering, we’ve reduced wait time while enabling our staff to focus on hospitality.
After having a non-integrated catering platform for years, we’re thrilled to have a partnership that can grow and scale with us. We don’t have to ring in orders manually anymore and we have a better understanding of who our guests are, how they use us, and how we should communicate with them.
