Jobs at OLO

Client & Customer Service Associate

OLO is seeking an ambitious and dedicated Client & Customer Service Associate to join our Client Services Team in New York City. If you have superb social skills, a detail-oriented personality, and strong computer skills you may very well be qualified. Ideal candidates are excited to work in a fast-paced, ever-changing and team-oriented environment.

About OLO

OLO Online Ordering is in the business of helping restaurants increase same store sales by improving their takeout, delivery, and catering performance. Nicknamed “the Fandango of Food” by New York Magazine, OLO has helped over 150 restaurant brands implement award-winning mobile and online ordering programs since 2005. OLO’s clients include Five Guys Burgers & Fries, Cold Stone Creamery, SONIC Drive-In, and many more iconic brands.

Responsibilities

• Assist Client Services Team in managing client relationships from post-sale through program launch leveraging tools such as Basecamp, Salesforce, and Zendesk
• Create and maintain client menus
• Answer support calls and emails for clients
• Conduct market and industry research (ad hoc basis)
• Answer support calls and emails from customers
• Consolidate market feedback for product and process improvement recommendations
• Complete general administrative tasks
• Escalate issues and concerns when necessary to relevant personnel
• Help to develop new and improve existing Client Services processes

Requirements

• Excellent oral and written communication skills
• Strong customer service skills
• Ability to multi-task, while maintaining robust organizational and problem solving skills
• Web and computer skills (MS Office Suite, Cloud-based software, etc.)
• Ability and willingness to work outside of the normal “9-5” hours
• 4-year college degree

Compensation / Perks

• Great salary and equity
• Medical insurance, 401k
• Casual, open office environment w/ great opportunities for growth
• Work with some of the most talented and fun people in the industry
• Work in NYC, the best city in the world!

Email jobs|@|olo.com with your resume and brief cover letter with the subject, “Client & Customer Service Associate Application” to apply.