Olo's Biggest Summer Release Yet: AI That Works for Restaurant Operators
Check out everything Olo launched in Q2 and how this can help your brand.
Take a virtual trip to Beyond4 2026 as we showcased the 2025 updates and unveiled Olo’s new features live.
Want a closer look at the release?
Olo’s product experts dive in to the most impactful features in this 23-minute on-demand webinar.
Want a closer look at the release?
Olo's product experts dive in to the most impactful features in this ##-minute on-demand webinar.
AI That Advises and Acts for You
Know what your guest data means and exactly what to do about it
Your richest guest data lives in Olo—and now it comes with a decoder. No need to export it, upload it somewhere else, or hand it off to another tool. Olo Guest Intelligence Signals in the Olo Guest Intelligence dashboard analyzes your guest behavior every month and tells you exactly what's happening, why it matters, and what to do about it, in plain English—because data without a recommendation is just more homework for an already busy operator.
Stay visible where guests find restaurants now: AI search
83% of restaurant locations are entirely invisible in AI-powered recommendations. Help your brand show up where guests are looking with brand-trained AI agents that automatically respond to reviews, optimize your listings, and publish Google Posts on your behalf, across every location, 24 hours a day. The result is a stronger local presence that puts your brand in front of more guests, without the day-to-day upkeep your team doesn't have time for.
Turn Your Menu Page Into a Higher-Converting Storefront
Deliver localized promotions on your menu page
The highlighted items for a new store opening in Chicago shouldn't look the same as a slow weeknight in Dallas. Now you can create location-based marketing on your most-viewed page: your menu. Set location-specific banners directly from the Olo Dashboard that point to an external URL, and go live immediately—without changing what guests see at any other location. More relevant promotions mean more clicks, more orders, and more revenue from your highest-traffic page.
Give guests a faster path from browse to checkout
70% of guests land directly on your menu page, making it your most valuable real estate. A redesigned Serve header maximizes this space to drive conversions and loyalty engagement. Tempting food imagery is now front and center, and instead of a static loyalty button, there’s a live count of loyalty rewards guests have earned. Guests can also switch locations without leaving the page—creating a faster, more engaging path to checkout.
Protect High-Value Catering Revenue and Close More Orders
Stop losing catering revenue to submission errors
A catering order that fails to submit isn't just a technical glitch—it's a guest who planned around you, now scrambling for a backup. Protect your high-value guests with Scheduled Order Recovery, which surfaces at-risk orders at the top of your queue so your team can intervene, fix the issue, and close the order before anyone's plans fall apart.
Close more catering orders without chasing approvals
Between long approval chains and time-consuming follow-up loops, many catering quotes slip through the cracks. New Switchboard quote enhancements let you send a branded PDF proposal with an embedded secure payment link, so guests can finalize on their own the moment they have approval. No back-and-forth, no lost leads.
PLUS
Authorization Buffer & Carryover for Edited Orders
Authorize orders above the subtotal so edits don't trigger a re-authorization or a failed payment at the finish line.
Preferred Accounts in Switchboard
Stop clicking through duplicate accounts to find the right guest. Switchboard now automatically surfaces the most relevant account at the top of results.
Tax-Exempt Certificate Upload
Upload and store tax-exempt certificates directly on B2B profiles so your team spends less time chasing paperwork and more time closing orders.
Reach the Right Guests at the Right Time and Bring Them Back
Meet guests directly on their phones with offers they'll actually act on
A guest who downloaded your app is already telling you something: they want a relationship with your brand. For brands using Serve for your mobile apps, native push notifications let you act on that—sending personalized offers or happy hour alerts. It runs through your existing Engage campaigns, so there's no new system to learn.
Build the segment you actually meant to build—the first time
Great marketing starts with the right audience. New segmentation enhancements make it faster and easier than ever to find exactly the right guest group—with inline property descriptions, category tabs, and product requirement labels that put the right context at your fingertips. Build more accurate segments in minutes, launch campaigns with confidence, and spend less time on setup and more time on strategy.
PLUS
Marketing Opt-in Enhancements
Expand where you capture guest marketing opt-ins and gain more control over how that data is stored, so your list stays accurate and your campaigns reach the right people.
TCPA Known Litigator Check
Engage automatically keeps your marketing texts away from numbers tied to known TCPA litigators—so your campaigns reach real guests, not people looking to file a claim. Transactional messages like order updates and confirmations are never affected.
Expanded Partnerships
Veya by 3OWL gives Olo-powered brands a fast, fully integrated path to launching and managing their website, app, ordering, and catering experience in one place.
Also in This Release
Online Ordering
POS offline fallback mode: Keep your locations online and accepting orders even when your POS goes down—because your guests shouldn't feel the impact of a backend outage.
Allergen menu tags: Create a safer experience for guests and meet California's SB 68 allergen labeling requirements with a new allergen-tagging category built directly into Olo's menu tools.
User-based billing: Set up billing once and assign it to any location in a single step—no redundant data entry, cleaner store transfers, and a faster path to launching new channels like catering.
Redacting personal data in Olo Reports: Give franchisees access to the reporting data they need while keeping guest personal information visible only to the right people—all controlled with a single permission toggle in the Dashboard.
SMS 2-factor authentication: Dashboard users now have a faster, more secure login with SMS verification codes.
User email address updates for Olo Accounts: Olo Accounts users can now update their email address directly, keeping their account current across every brand in the Olo Network without having to contact support.
Transparent Pricing & Fee Disclosure: Estimated Taxes & Fees are now split into two clear line items — Fees and Estimated Taxes — in both the cart and at checkout. This helps guests tell government taxes from restaurant fees and lets Florida brands meet the SB 2026 disclosure mandate.
Guest Insights
Lapsed guest insight: See how many guests ordered once and never came back—and understand exactly how much revenue is on the table if you win them back.
Client platform filter in Olo Guest Intelligence: See how retention and guest value break down by ordering channel, so you know which platforms (iOS, Android, web, or kiosk) actually produce loyal guests and where your acquisition dollars pay off
Item seasonality: Know exactly when guests want your menu items so you can time your promotions and menu changes around what actually sells, backed by years of ordering data.
Marketing
Qu POS integration: Brands using Qu POS can now feed in-store guest behavior directly into Olo Engage—unlocking more accurate segmentation and data-driven campaigns based on how guests actually order in person
Payments
Ecard systems integration for gift cards: Process gift cards across 150+ POS systems—including Toast, Square, Revel, and Clover—without disrupting your existing program.
Bulk assigning banking account details in onboarding: Enter your EIN and banking details once, then assign them to every location in bulk—so multi-unit brands can get up and running on Olo Pay faster, with far less manual entry.
Terminal management portal support: See the live status of every payment terminal using Olo Pay Card-Present for Kiosk across all your locations directly in the Olo Dashboard—so your team can spot and address issues before a guest ever feels the impact.Ready to
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CURRENT OLO CUSTOMER
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Past Releases
Keep tabs on Olo’s ongoing enhancements by viewing the details of what we’ve released in previous quarters.
