Before switching to Olo, Viva Chicken ran catering through a system that felt clunky and slow. Placing an order took roughly twice as many clicks as it does today, and the call center felt that difference on every call.
Catering at Viva Chicken doesn't route through the point of sale in real time the way a mealtime order does—orders are prepped, packed, and delivered on their own schedule, and only get entered into its POS later in the day. A clunky ordering system slowed that whole operation down, on both the guest side and the call center side.
Today, catering orders run through Serve, Olo's white-label ordering interface, which provides a much more attractive, intuitive experience. There’s no long list of questions before starting an order, beautiful food photography is front and center, and guests barely notice the difference between placing a catering order and a regular mealtime one.
But an easier ordering experience was just the surface. Viva Chicken wanted a partner that recognized it as the expert in its own operation, and was willing to build around that, rather than the other way around. Olo delivered an enterprise-grade platform flexible enough to fit how Viva Chicken runs its business, backed by a responsive team that built what it needed to grow.
